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Avaya 72301X Exam Syllabus Topics:

Topic 1
  • Communication Applications Troubleshooting Tools and Techniques
  • Describing the function and configuration of Avaya Presence Service with Avaya Breeze®
Topic 2
  • Describe the call flow for Call Park and Page
  • Identify how to verify and troubleshoot Branch Survivability
Topic 3
  • Identify the tools to troubleshoot Call Park and Page
  • Identify tools to troubleshoot Branch Survivability
Topic 4
  • Communication Applications Architecture
  • Describe the tools to troubleshoot Avaya Aura® Web Gateway (AAWG) and WebRTC Call issues
Topic 5
  • Troubleshooting Avaya Communication Applications
  • Identify how to verify and troubleshoot current system status on AES
Topic 6
  • Identify the key configuration steps for AES
  • Describe the key configuration steps for Internet Friendly Gateway
Topic 7
  • Describe the SIP Messages Sequence for Avaya Presence Services
  • Describe the call flow when Branch Survivability is active and explain the AES call flows
Topic 8
  • Describe tools and logs to troubleshoot AES
  • Explain the Branch Survivability and its configuration to achieve Survivability

Avaya Aura® Communication Applications Support Certified Exam Sample Questions (Q25-Q30):


What is the way to check the version of Presence Services snap-in installed on the Avaya Breeze™ platform?

  • A. Using Avaya Aura System Manager (SMGR) Navigate to Elements > Engagement Development Platform

    > Server Management, and read the Version displayed.
  • B. Using PuTTY SSH to the Avaya Breeze™ platform, login as cust, then execute theswversion - PresenceServicescommand.
  • C. Using PuTTY SSH to the Avaya Breeze™ platform, login as cust, then execute theswversioncommand.
  • D. Using Avaya Aura System Manager (SMGR) Navigate to Elements > Engagement Development Platform

    > Server Administration, and read the Version displayed.

Answer: D


In which way can you verify that STUN/TURN messages are being received from web browser at the Avaya Session Border Controller for Enterprise (SBCE)?

  • A. Enable traceSBC with the STUN/TURN option enabled.
  • B. Enable debug logging on SBCE and look in ipcs.log.
  • C. Enable traceFM with the STUN/TURN option enabled.
  • D. Enable traceHTTP with the STUN/TURN option enabled.

Answer: A


After upgrading Avaya Aura Application Enablement Services (AES), the customer's CTI application does not seem to be working.

Which two methods can be used to verify AES system status? (Choose two.)

  • A. Access the TSAPI web interface to monitor AES.
  • B. Access Communication Manager (SAT), and run thestatappcommand to view AES services status.
  • C. Using Communication Manager's System Administration Terminal (SAT), run thestatus aesvcs ctilinkcommand to see the service state.
  • D. Access the AES command line, and run thestatus aesvcs cti-linkcommand.
  • E. Access the AES web console, and view the services status in the AES menu.

Answer: C,E


In Avaya Aura 7, how are calls typically routed from Avaya Aura Communication Manager (CM) to Avaya Aura Messaging (AAM)?

  • A. Using a direct H323 trunk group between CM and AAM.
  • B. Using SIP via Avaya Aura Session Manager (SM), a dial pattern or regular expression forwards the call to AAM.
  • C. Using a direct SIP trunk group between CM and AAM.
  • D. Using SIP via Avaya Aura Session Manager (SM), AAM is built as a user with a Communication Profile and registry routing forwards the calls to AAM.

Answer: B


In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve?

(Choose two.)

  • A. Develop a hypothesis based on the outcome of the various controlled actions and the system's reactions.
  • B. Evaluate systems and components.
  • C. Try actions that bypass the issue, like creating a work-around for temporary restoral of service.
  • D. Capture potential triggers.
  • E. Develop immediate controlled actions to isolate the problem.

Answer: B,E



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